SHIPPING FAQS
We have a diverse range of products available here at Pets2view.com, from tiny puppy collars to adults, puppy crates to frozen pet foods. Therefore we need to utilize a range of shipping options and couriers to ensure your order makes it to you as quickly and as safely as possible. We also want to be able to offer competitive shipping rates whenever we can.
For these reasons, you may find a number of shipping options at the checkout. Check out the FAQs below to answer any queries about our shipping!
FREQUENTLY ASKED QUESTIONS
Do you offer free shipping?
We offer free shipping to many metro areas across US. To check if your delivery address is eligible and for all the terms and conditions, head to our Free Shipping page.
Please note, some items are excluded from Free Shipping, including tanks, cabinets, cat scratchers, fresh & frozen food, bulky or fragile items or items longer than 1 metre in length once packaged.
How long will it take for my order to be processed?
Our aim is to process orders as quickly as possible and most orders will leave our warehouse within 2 business days. Some circumstances however may delay the dispatch of your order, such as:
- Live plants or feeder insects being present in the order, in which case your parcel will only be dispatched on a Monday, Tuesday or Wednesday (excluding Public Holidays)
- An item being out of stock
- Insufficient available drivers delaying the collection of your parcel
- Further shipping charges being required
Once your order leaves us, you will receive a shipping confirmation email that contains a tracking link.
Howmuch will it cost to get my order delivered?
When you get to the checkout, shipping rates are generated based on your delivery location and the particular items in your cart. You may see that there are a number of shipping rates for you to choose from. These rates are either automated through our courier apps, or are flat-rates offered by us.
If you select Parcel Post, your order will be dispatched with standard US Post services or an alternate courier.
If you select Express Post, your order will be dispatched with US Post’s Express service, or selected express couriers. These parcels may be expected to arrive within 3 business days of leaving us, however they may be subject to transit delays.
We offer flat-rate shipping for some regions across US which will show as another shipping option at checkout. If you select this option, your parcel will be sent with the same service as Parcel Post. For very small items, Parcel Post may be cheaper so we recommend selecting this option. For larger items however, our flat-rate shipping may offer a discount.
Certain orders placed for delivery within our location may be eligible for Free Shipping. This includes orders over $500 and with a weight (mass or cubic weight) less than 22kg. Outside of Sydney, some orders over $129 and with a weight less than 10kg may be eligible for Free Shipping. Some items are excluded from Free Shipping, including tanks, cabinets, cat scratchers, fresh food or frozen food, bulky or fragile items or items longer than 1 metre in length once packaged.
If you select Parcel Post, your order will be dispatched with standard US Post services or an alternate courier.
If you select Express Post, your order will be dispatched with US Post’s Express service, or selected express couriers. These parcels may be expected to arrive within 3 business days of leaving us, however they may be subject to transit delays.
We offer flat-rate shipping for some regions across US which will show as another shipping option at checkout. If you select this option, your parcel will be sent with the same service as Parcel Post. For very small items, Parcel Post may be cheaper so we recommend selecting this option. For larger items however, our flat-rate shipping may offer a discount.
Certain orders placed for delivery within our location may be eligible for Free Shipping. This includes orders over $500 and with a weight (mass or cubic weight) less than 22kg. Outside of Sydney, some orders over $129 and with a weight less than 10kg may be eligible for Free Shipping. Some items are excluded from Free Shipping, including tanks, cabinets, cat scratchers, fresh food or frozen food, bulky or fragile items or items longer than 1 metre in length once packaged.
Do you offer same day delivery?
Pets2view.com now offers Tonight delivery throughout US metro via Star Track’s On Demand courier network for just $49.99. Orders placed before 12pm Monday to Friday are eligible for delivery the same night between 6 and 9pm. So instead of racing to the pet store after work, you can head straight home, relax and wait for your parcel to arrive.
Same-day delivery is not available on weekends or public holidays. Orders placed on these days will be withheld until the next business day. For a full list of conditions and exclusions.
Same-day delivery is not available on weekends or public holidays. Orders placed on these days will be withheld until the next business day. For a full list of conditions and exclusions.
why is my package so expensive?
All of our orders are shipped from our independent store located in US Cities.
As our couriers calculate their rates based on distance and size, interstate orders or those containing large or heavy items may incur a costly shipping charge. Please note that shipping fees usually take into account the cubic weight of a parcel, which is an estimated weight calculated from the size of the parcel. Therefore a large bed, although relatively light, may have a large cubic weight and be costly to ship.
As our couriers calculate their rates based on distance and size, interstate orders or those containing large or heavy items may incur a costly shipping charge. Please note that shipping fees usually take into account the cubic weight of a parcel, which is an estimated weight calculated from the size of the parcel. Therefore a large bed, although relatively light, may have a large cubic weight and be costly to ship.
Do you deliver tanks and enclosures?
We are able to deliver tanks and other large items to certain US suburbs. For more information, head to our Local Delivery page.
What couriers do you use?
Our primary courier is US Postal, which we use for all standard parcels that are permitted within their conditions.
Items that are too large or heavy to be sent with US Postal are sent with an alternate courier such as UPS, FedEx, TrustPostal, Allied Express or Direct Couriers.
Our US metro delivery of tanks and enclosures is operated by the team here at Pets2view store.
Items that are too large or heavy to be sent with US Postal are sent with an alternate courier such as UPS, FedEx, TrustPostal, Allied Express or Direct Couriers.
Our US metro delivery of tanks and enclosures is operated by the team here at Pets2view store.
Why has only part of my order arrived?
In some situations, part of your order may be out of stock. If this is the case, a member of our team will contact you as soon as possible.
Your order may also be sent in multiple parcels if there are numerous heavy items. If your order is sent with US Postal, you can monitor the progress of each parcel through their tracking link. Look out for the drop-down that shows “Item 1 of 2”.
Your order may also be sent in multiple parcels if there are numerous heavy items. If your order is sent with US Postal, you can monitor the progress of each parcel through their tracking link. Look out for the drop-down that shows “Item 1 of 2”.
Can you ship to PO Boxes?
Standard parcels that can be sent via US Postal can be directed to PO Boxes or Parcel Lockers.
Will my signature be required on delivery?
Our default policy is that we give Authority to Leave on parcels to avoid the inconvenience of our customers needing to take a trip to the Post Office (we know what it feels like to be excited for a delivery, only to find a card in the letterbox)! If you would like a signature to be required upon delivery, please advise of this in the checkout notes. Otherwise, all parcels will be given Authority to Leave, at the discretion of our dispatch team.
Alternatively, instructions can be left in the checkout notes advising on where the parcel can be left and these notes will be printed on the shipping label.
Please note: If Signature on Delivery is not requested, we will not take any responsibility for orders that are stolen from their delivery location.
Alternatively, instructions can be left in the checkout notes advising on where the parcel can be left and these notes will be printed on the shipping label.
Please note: If Signature on Delivery is not requested, we will not take any responsibility for orders that are stolen from their delivery location.
Can you ship my pets?
We guarantee the health and well-being during delivery and transit of our pets, we do delivery of our pets to any location within US and abroad. This also gives us an opportunity to meet their new family and discuss the required care and housing of their pet.
Do you ship interstate?
We are able to send most of our range US-Wide. Some of our larger or more fragile pets however, are limited locally only.
Do you ship internationally?
Fortunately yes we ship within the United States and neighboring countries.
Why did the website allow me to purchase when is says out of stock?
A number of factors can lead to inaccuracies in our stock levels and unfortunately this can result in us overselling a Pets. A common cause for this is if an in-store customer already has the last of any pet in their basket at the time you add it to your online cart. If this occurs, we will do our best to contact you as soon as possible to arrange an exchange, refund or backorder.